security Trust & Safety

Privacy Policy

Learn how we protect and manage your social media intelligence and personal data.

Privacy Policy

Welcome to Listen IQ. We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

Scope

This Privacy Policy applies to all users of Listen IQ’s services, including visitors to our website and users of our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

This Privacy Policy applies to all users of Listen IQ’s services, including visitors to our website and users of our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.

share

From Facebook and Instagram

  • check_circle Public profile (name, profile picture, age range, locale).
  • check_circle Page posts, metadata, and comments.
  • check_circle Engagement metrics (likes, shares, comments).
  • check_circle Direct messages and message replies.
  • check_circle Business insights and analytics.
  • check_circle Email address linked to your account.
business

From Linked-in

  • check_circle Basic profile (name, photo, headline).
  • check_circle Profile analytics (views, followers).
  • check_circle Posts, comments, and reactions.
  • check_circle Organization page data and admin access.
close

From X (Twitter)

  • check_circle Profile data and Tweets.
  • check_circle Posting and engagement access.
  • check_circle Direct message access (if granted).
  • check_circle Email address (if permitted).
play_circle

From Google and YouTube

  • check_circle Basic profile info (name, email, profile picture)
  • check_circle YouTube channel information (name, ID)
  • check_circle Video metadata (titles, descriptions, likes, comments)
  • check_circle YouTube analytics (subscriber count, watch time, shares)
  • check_circle Permissions to upload, schedule, and manage videos (only if granted)
  • check_circle Google Analytics data (website traffic metrics, page views, audience demographics, user engagement, and custom event data, only if connected and granted)

How We Use The Information

We use the collected data to:

  • analytics Display and analyze your social media metrics.
  • forum Help you manage and respond to engagements (comments, messages).
  • schedule_send Enable publishing, scheduling, and moderation features.
  • psychology Deliver AI-powered insights and reports.
  • speed Improve our platform and user experience.
  • insights To aggregate and display website performance reports and Google Analytics data directly within the Listen IQ dashboard, helping you track website traffic and user engagement alongside social media metrics.
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We do not post, message, or interact on your behalf without your explicit actions.

Legal Basis for Processing

We process your data only with your explicit consent when you authorize account access via OAuth (e.g., Facebook Login, Google Sign-In)..

Sharing and Disclosure

We may share your data with:

  • group Authorized service providers (for storage, analytics, or hosting).
  • gavel Legal authorities (only if legally required).
verified_user

We never sell your personal or social media data.

Data Retention

We retain your data only as long as necessary to provide our services or as required by law. You can revoke permissions anytime via your social media account settings or by contacting us. For YouTube API data, we refresh information periodically — typically every 24 hours or when you log in or perform relevant actions — to ensure accuracy. We do not retain YouTube content longer than necessary to fulfill your requests. We do not use YouTube data for advertising, profiling, or training generalized AI models.

Your Rights

You have the right to:

  • visibility Access your data.
  • edit Correct or delete data.
  • block Withdraw permissions.
  • rule Object to certain processing.
  • download Export your data.

To exercise these rights, contact us at:

email info@edayaapp.com

Security Measures

We implement industry-standard encryption, access controls, and monitoring to protect your information. At Listen IQ, we take data security seriously and implement a comprehensive set of technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to user data is strictly limited to authorized personnel based on role-specific access permissions. All third-party libraries and dependencies are monitored and updated regularly to prevent exposure to known vulnerabilities. In case of a breach, affected users will be notified promptly in accordance with applicable laws. We also adhere to the guidelines provided by Meta, Google, LinkedIn, and Twitter APIs to ensure secure integration. We continuously review and improve our security protocols to ensure your data remains safe while using Listen IQ.

Revoke Access & Data Deletion

You may revoke Listen IQ’s access to your accounts via:

Google/YouTube open_in_new Facebook/Instagram open_in_new X (Twitter) open_in_new LinkedIn open_in_new

To delete your data from our system, email us at: info@edayaapp.com

Platform Terms & Policies

By using Listen IQ, you also agree to the policies of the platforms you connect:

gavel Google Privacy Policy gavel YouTube Terms of Service gavel Meta Privacy Policy gavel Instagram Privacy gavel LinkedIn Privacy gavel Twitter Privacy Policy

Listen IQ uses YouTube API Services. We do not use your YouTube data for advertising, profiling, or training generalized AI models. We do not store or retain YouTube content longer than necessary to fulfill your requests.

Listen IQ’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

International Data Transfers

Your data may be processed outside your country (e.g., on cloud servers) in compliance with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.